Francis Novello Santos

• Managing implementations and established change management process for the Justice Court of Santa Catarina, as well as provided Project Management, Business and System Analyst services. • Charing Advisory Boards with the IT director and other key personal resources to discuss new change implementations • Keeping track of incidents and problems related to the change management process and applying any new changes in the software and infrastructure. • Implementing workflow ticket priority based on critical impact analysis using IBM central, Redmine and Git • Performing risk and impact analysis of all pending changes, as well as a post implementation review of completed changes • Performing internal audits, reviewing findings and ensuring everything is up to ITIL standards • Implemented the Eproc project over a period of 2 years, managed to change, upgrade and streamline the entire system and IT infrastructure from the existing SAJ to Eproc. • Successfully integrated with other entities using SOAP and REST web services. • Created and maintained a comprehensive knowledge base and technical

• Worked as a Senior Consultant (Project Manager, Business Analyst and Team Leader) for Wedo, an international provider for software solutions used in Revenue Assurance and Fraud Management in telecommunications area. • Worked on both local and international projects that involved auditing CRM systems, Billing, Fixed and Mobile Networks in large telecommunications companies such as Entel, Oi, Tim, Claro, Sky, GVT/Vivo in Latin America. • Performed on-site and remote auditing for 5 teams with more than 40 people located in different countries and cities, managing various projects and metrics, such as scope, time, costs and conflict management. • Managed international teams of consultants, analysts and developers distributed in four countries and speaking different languages. • Created documentation and prepared specifications for technical proposals based on cost approval using Google Docs. • Implemented Microsoft Projects and Trello as the main project management tools for multiple teams, maintained open communication with Skype for Business Projects: • 2012/2013 - GVT (Curitiba) - Implementation of the Revenue Assurance platform involving auditing between CRM systems, billing, networks and Pay TV platform. • 2013 - Seguradora Líder (Rio) - Fraud Audit and Revenue Assurance in DPVAT payments. • 2014 - Claro and Sky (São Paulo) - Implementation of Revenue Assurance platform at Claro and audit of bank and credit card payments at Sky. • 2015 - Oi (Rio) - Worked on an audit project between CRM and Billing platforms, among others, for Revenue Assurance. • 2016 to 2019 - Entel Chile (Santiago) and Entel Peru (Lima Miraflores). Acting in audits between sales platforms (CRM), Order Management, Billing, among others in the Ericsson Full Stack Project.

• Implemented an ERP system for the pay TV Viamax project, and performed business and systems analysis. • Lead a team of 10 JavaScript developers, coordinated the workflow and maintained open team communication. • Gathered requirements and performed detail analysis.

• Worked as a Manager/Team Leader on multiple Java development, implementing web-based solutions for Electronic Petitions, 1st and 2nd Degree Processes, Online Subpoenas and Citations, Jurys Prudence, Legal Assistance and integrations via web services. • Prepared presentations and proposals for clients, gathered requirements, negotiation (IT directors and judges) and management of these stakeholders. • Managed a team of 20 Java developers and code analysts for multiple projects. • Upgraded the existing Waterfall methodology to a Scrum/Agile environment on all development processes, following TDD standards. • Created, maintained and updated technical documentation using SharePoint. • Implemented proprietary ticketing systems for project management, as well as TFS for code repository, maintained open communication with the team using Skype for Business.

• Developed multiple projects (Eletronorte, Eletrosul, Elos) using JavaEE for the health and benefits industry. • Developed in an MVC architecture using JavaEE, Spring, Hibernate and Oracle Databases. • Worked as part of 5 people, developing under the waterfall methodology.